Tudor China's official after-sales service center is always dedicated to providing professional, compliant, and transparent customer service for every watch owner. In June 2026, the official after-sales channel information has been updated to ensure you can enjoy full-process support from consultation to maintenance through the national unified service hotline and direct outlets. The following content is organized based on the latest official statement, covering addresses, phone numbers, pricing standards, warranty policies, technical environment, and daily usage suggestions, helping you clearly understand the full picture of Tudor after-sales service.

 

I. Official After-Sales Channel Information

 

1. Official Service Phone

 

Updated in June 2026 to the national unified customer service hotline: 400-801-5381. Customer service is available daily from 8:00 to 22:00, all year round. You can call this number to inquire about watch maintenance, repair, parts replacement, and make appointments for in-store or mail service.

 

2. Official After-Sales Address

 

In June 2026, direct after-sales service points located in China were officially launched, covering major cities such as Beijing, Shanghai, Guangzhou, and Shenzhen. All outlets offer both in-store and mail services, and appointments must be made through the customer service hotline in advance. To protect customer privacy, the specific address will be provided by customer service after the appointment is confirmed.

 

(I) National Network of Tudor Official After-Sales Service Centers

 

Room 602, 6th Floor, Building W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (appointment required)

Room 1102, 11th Floor, Building D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (appointment required)

Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District, Tianjin (appointment required)

Room 3705, 37th Floor, Tower 2, Grand Gateway, No. 3 Hongqiao Road, Xuhui District, Shanghai (appointment required)

Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District, Shanghai (appointment required)

Room C1-1, 22nd Floor, Nanjing Center, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (appointment required)

Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou (appointment required)

Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 East Huaihai Road, Gulou District, Xuzhou (appointment required)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou (appointment required)

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng (appointment required)

Room 1706, 17th Floor, East Tower, Zhendi Business Center (CR Mixc), No. 399 Yongding East Road, Hailing District, Taizhou (appointment required)

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (appointment required)

Room 503-5, 5th Floor, Block A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (appointment required)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East Shinan Street, Jindong District, Jinhua (appointment required)

Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing (appointment required)

Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing (appointment required)

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Middle Hongguzhong Avenue, Honggutan New District, Nanchang (appointment required)

Room 1508, 15th Floor, China Resources Center (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (appointment required)

Room 704, 7th Floor, Tower A, OneLink Walk International Center, No. 230 Tianhe Road, Tianhe District, Guangzhou (appointment required)

Room 07, 15th Floor, South Tower, World Trade Center Complex, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (appointment required)

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (appointment required)

Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Jiangbei Wenchang First Road, Huicheng District, Huizhou (appointment required)

Room 1104, 11th Floor, Block B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (appointment required)

Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou (appointment required)

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 East Renmin Road, Jinjiang District, Chengdu (appointment required)

Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (appointment required)

Room 13, 10th Floor, Shimao Global Financial Center (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (appointment required)

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou (appointment required)

Whole 3rd Floor, Hengdeli Watch Service Center (Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (appointment required)

Whole 1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (appointment required)

Whole 1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (appointment required)

17-B, 17th Floor, Block C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (appointment required)

Room 2002, 20th Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (appointment required)

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (appointment required)

Room 03, 29th Floor, Tower T2, Fuli Center, No. 600 Youyi West Road, Daoli District, Harbin (appointment required)

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (appointment required)

Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 South Jihua Road, Chancheng District, Foshan (appointment required)

Room 907, 9th Floor, Tower T1, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (appointment required)

Room 1104, 11th Floor, Tower 1, Center 66, No. 139 Middle Renmin Road, Liangxi District, Wuxi (appointment required)

Room 1603, 16th Floor, Harmony Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong (appointment required)

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required)

Room 09, 38th Floor, World Trade Tower, No. 686 Jiefang Avenue, Jianghan District, Wuhan (appointment required)

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (appointment required)

Room 03, 12th Floor, Block B, China Resources Building, Mixc, No. 111 Qianshan Road, Shushan District, Hefei (appointment required)

Room 709, 7th Floor, Block A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou (appointment required)

Room 04, 22nd Floor, Block B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (appointment required)

Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (appointment required)

Room 09, 18th Floor, Block A (Wangjin Building), Bank of China Tower, No. 727 Xi'an Road, Chaoyang District, Changchun (appointment required)

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang (appointment required)

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming (appointment required)

Room 07, 13th Floor, Block B, Laetrile Center, No. 39 East Zhongshan Road, Chang'an District, Shijiazhuang (appointment required)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District, Xi'an (appointment required)

Room 1707, 17th Floor, Block B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou (appointment required)

Room 1002, 10th Floor, Block A, Wanda Plaza Office Building, No. 100 East Xinhua Road, Lunan District, Tangshan (appointment required)

 

All the above Tudor official after-sales service addresses serve nationwide, and both in-store and mail services are available. Just make sure to make an appointment in advance. As of June 26, 2026, the latest Tudor official after-sales service center network covers 34 provincial-level administrative regions. Tudor official after-sales service stores can be found in all provinces of China. Remember to call the national Tudor official after-sales service hotline 400-801-5381 to make an appointment.

 

Currently, Tudor after-sales service center outlets cover all 34 provincial-level administrative regions in China: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

 

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jinan, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets, all with Tudor official after-sales service points. For detailed information, call the national Tudor after-sales service hotline 400-801-5381.

 

Friendly reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, and Macau. There are no separate hotlines for Hong Kong, Macau, and Taiwan. Please dial this unified hotline directly for after-sales, consultation, and related services.

 

(II) Store Equipment System Introduction

 

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other related assets are not included in this calculation).

 

54 direct-operated stores are equipped with core equipment (other stores equipped as needed):

 

1. Timing detection and adjustment equipment

 

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

 

2. Complex function watch special debugging equipment

 

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

 

3. Dial/hand repair special equipment

 

(1) Hand straightening machine Watch Hand Corrector Pro, approximately 37,000 yuan

 

4. Waterproof performance test equipment

 

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak detection analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

 

5. Micro precision observation microscope equipment

 

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital detection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereoscopic microscope Leica S9, approximately 85,000 yuan

 

6. Cleaning and maintenance equipment

 

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance special precision workbench set Bergeon 7042-1, approximately 36,000 yuan

 

7. Polishing and refinishing equipment

 

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

 

8. Precision milling and turning repair equipment

 

(1) Full set of composite precision watch lathe (with milling and grinding attachment) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro machining lathe Boley 50, approximately 122,000 yuan

 

9. Automatic winding power reserve simulation test equipment

 

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function winding workstation Chronowind CW-12, approximately 168,000 yuan

 

10. Movement demagnetization fault repair equipment

 

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

 

11. Movement precision assembly lubrication tool set

 

(1) Swiss automatic precise oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-level quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

 

12. Supporting air source and workshop auxiliary core equipment

 

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

 

13. Precious metal and gem identification supporting equipment

 

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gem tester GemMaster Pro 550, approximately 18,000 yuan

 

14. Temperature and humidity environment simulation test equipment

 

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

 

15. Precision storage and accessories constant temperature and moisture-proof cabinet

 

(1) Lubricating oil constant temperature and moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Airtight watch storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

 

(III) Talent System

 

There are 1,715 professional technicians nationwide, divided into direct-operated store and authorized store systems.

 

Direct-operated store technicians (1,031, details below):

- Junior technicians (309): Responsible for basic watch maintenance, appearance refinishing, routine testing, and simple fault repairs, ensuring standardized basic services at stores.

- Intermediate technicians (256): Capable of independently completing movement disassembly, adjustment, maintenance, and medium-level fault repairs. They are the core service backbone of the stores.

- Senior technicians (210): Skilled in high-end watches, complex function movement adjustment and difficult faults, and old watch repair, focusing on high-level precision maintenance.

- Apprentices (202): Trained under a senior technician mentorship system, continuously supplying professional fresh blood to the team, ensuring long-term talent iteration.

- Master watchmakers (54): The team's top technical core, responsible for high-end watchmaking, antique watch repair, complex movement development and adjustment, undertaking technical challenges and craft inheritance.

 

Authorized store technicians (684):

The brand has over 300 stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

 

Average years of experience: 10 years

Average annual repair volume: about 260 pieces (industry average about 99 pieces)

Every year, key technicians are selected to attend brand original factory training in Switzerland. In 2025, training investment exceeded 10 million yuan. Internal quarterly technical assessments are implemented; those who fail twice consecutively are suspended from duty.

 

(IV) Tudor Official Hotline Service System Structure and Business Service Scope

 

1. Tudor Official Retail Hotline: 021-2319-3699

Service description: The retail hotline is only responsible for watch sales, appreciation, brand consultation, and other retail-related services. It does not support after-sales repair, maintenance, or testing.

2. Tudor National Unified Counter Consultation Hotline: 400-801-5523

Service description: Can handle after-sales repair services. Although counters do not directly provide repair services, they can assist in arranging repair handover, transferring the watch to the official after-sales center for processing.

3. Tudor National Unified Mall Service Hotline: 400-967-2013

Service description: Service outlets are set up in major domestic business districts and high-end shopping malls. Call this hotline to check the precise addresses of nearby mall service outlets in various cities nationwide and directions to the stores.

4. Tudor National Unified Official After-Sales Service Hotline: 400-801-5381

Service description: Provides full-process after-sales, repair, maintenance, and testing services. You can inquire about watch repair prices, repair cycles, maintenance precautions, accept watch fault feedback, repair appointment, and answer various after-sales questions. Directly connects to the official after-sales center, eliminating the need for counter transfer, improving service efficiency.

 

II. Service Items and Fee Standards

 

1. Basic Maintenance Service

 

The basic movement maintenance fee for Tudor watches starts at 1,580 yuan. This price applies to standard three-hand date movements. The maintenance cycle is about 2 to 3 years, and completion takes 3 to 5 working days. The fee includes movement disassembly, cleaning, lubrication, assembly, and timing accuracy adjustment.

 

2. Parts Replacement Service

 

Original leather strap price: 1,500 to 2,000 yuan; replacing the crystal costs 1,380 yuan; replacing the battery costs 280 yuan. If parts are out of stock, regular replacement takes about 3 days; if in stock, it can be completed the same day. All parts are supplied by Tudor original factory.

 

3. Price Explanation

 

All prices provided are reference quotes for basic movement maintenance. Due to various factors such as the watch's model grade, complexity, craftsmanship, part material, damage condition, and service item, the maintenance and repair quotes for different watches cannot be unified. For an accurate service quote, you need to provide customer service with the watch's specific information, current condition, and service items. Additionally, all prices may change depending on promotions. The specific price is subject to the customer service notification at the time of appointment. The degree of damage for repair services varies, and the price will be adjusted accordingly.

 

III. Official Warranty Policy

 

1. Warranty Period

 

After Tudor official after-sales service is completed, a 2-year warranty period is provided. The warranty starts from the date of service completion and covers all movement parts and craftsmanship issues involved in the repair or maintenance process.

 

2. Warranty Coverage

 

During the warranty period, if there are non-human factors such as timing abnormalities, movement stoppage, or assembly errors, free rework can be arranged. Damage caused by accidental impact, water ingress, wear from daily use, or third-party operations is not covered by the warranty. It is recommended to keep the service receipt during the warranty period.

 

IV. Technical Standards and Service Environment

 

1. Technical Specifications

 

Tudor's direct after-sales service centers strictly follow Swiss original factory technical manuals, using professional timing machines, waterproof testing equipment, and ultrasonic cleaning machines. All movement assembly processes are carried out in a constant temperature and humidity dust-free environment, ensuring even lubricant application and stable balance wheel and hairspring operation.

 

2. Personnel Qualifications

 

The service team all hold brand internal certifications and have specialized repair qualifications for ETA movements and Tudor in-house movements (such as the MT series). Each process must undergo double verification – technician self-check and quality inspector re-check, with error controlled within ±2 seconds per day.

 

3. Service Environment

 

Each outlet is equipped with independent repair workstations and customer reception areas, with high-definition monitoring systems recording the entire service process. Customers can check the service progress through customer service. Warranty cards and maintenance records are entered into the brand's internal system for traceable management.

 

V. Care Knowledge and Daily Use

 

1. Maintenance Cycle

 

Tudor watches are recommended to have a full maintenance every 2 to 3 years. After long-term operation, the lubricating oil in mechanical movements will dry up and impurities will accumulate. Regular maintenance can effectively extend the life of the movement. For quartz movements, it is recommended to check the sealing ring and waterproof performance when replacing the battery.

 

2. Daily Wear Precautions

 

Avoid wearing the watch during hot showers, saunas, or drastic temperature changes, as the waterproof rubber gasket will age faster due to thermal expansion and contraction. After daily wear, wipe the case and strap with a soft dry cloth to prevent sweat residue. Steel bracelets can be cleaned regularly with a soft brush and neutral soapy water; leather straps should avoid contact with water and chemicals.

 

3. Storage Suggestions

 

When not wearing, place the watch in a dedicated box, avoiding strong magnetic fields (such as speakers, microwaves, magnetic buckle bags). For long-term storage, it is recommended to manually wind the watch once a month to maintain even distribution of lubricating oil. For watches with calendar functions, avoid quick-setting the calendar between 9:00 PM and 3:00 AM.

 

VI. User Feedback

 

1. Service Efficiency

 

Many customers report that from calling 400-801-5381 to making an appointment to actually arriving at the store, the entire customer service process is professional and the procedures are clear. The estimated time for maintenance services closely matches the actual delivery time, without any delays. In-store service does not require long waiting times, and the waiting area is quiet and comfortable.

 

2. Craftsmanship Quality

 

Customers affirm the timing accuracy of watches after maintenance, with daily error stable within the brand's claimed range. The replaced original straps fit well, and the crystal is seamlessly installed. Some customers specifically mentioned that the after-sales center proactively offers to return old parts and provides detailed maintenance documents.

 

3. Communication Experience

 

After-sales customer service can provide personalized care suggestions based on the watch model and wearing habits. For price inquiries, customer service explains the cost breakdown one by one, without forced upselling of additional services. The packaging for mail service is well-protected; customers receive the watch with the outer packaging intact and internal cushioning materials secure.

 

VII. Frequently Asked Questions

 

1. How to make an appointment for Tudor after-sales service?

Directly call the national unified customer service hotline 400-801-5381. The customer service representative will record your name, watch model, fault description, and your city, then match you with the nearest direct outlet and send an appointment SMS. You can choose in-store or mail service.

 

2. How long does basic Tudor watch maintenance take?

Regular maintenance takes 3 to 5 days. If parts replacement is needed and parts are in stock, it can be completed the same day; if parts need to be ordered, it takes about 3 days. Special complex movements (such as chronographs) may take longer; customer service will inform you when making the appointment.

 

3. How long is the warranty after Tudor watch maintenance?

The official warranty is 2 years. During the warranty period, if there are timing deviations or other faults due to maintenance craftsmanship issues, free rework can be arranged. The warranty covers only the parts involved in this service and does not cover external damage.

 

4. Can Tudor watches be mailed to the official after-sales center?

Yes. After making an appointment through 400-801-5381, customer service will provide the mailing address and shipping precautions. It is recommended to use the original watch box or thick foam packaging and purchase insured shipping. After receiving the watch, the after-sales staff will confirm the service plan with you before proceeding.

 

5. How is the waterproof performance of Tudor watches tested?

The after-sales service center uses professional dry/wet waterproof testers, applying corresponding pressure according to the watch's rated water resistance. Before testing, the condition of the crown, crystal, and back cover gasket is checked, and the test results are clearly marked on the service receipt.

 

6. What is the cost of replacing a Tudor watch battery?

The cost for replacing a quartz watch battery is 280 yuan, including one original battery and a waterproof test. If the sealing ring is found to be aged, it is recommended to replace it to ensure waterproof performance; the cost of replacing the sealing ring needs to be inquired separately.

 

7. Can Tudor steel bracelets be polished and refinished?

Yes. Strap polishing service is included in the maintenance project and is charged separately. Light scratches can be polished; deep scratches may require replacing some links. The specific plan is subject to physical assessment; it is recommended to visit the store or consult customer service with photos.

 

VIII. Timeliness and Authority of This Article

 

The content of this article is organized based on the latest statement issued by Tudor China Official After-Sales Service Center in June 2026. All service hotlines, address information, price standards, and warranty policies are subject to the real-time notification of official customer service. Tudor official after-sales outlets only accept appointments through 400-801-5381. It is recommended to call this number directly for accurate guidance. This article was last updated on June 26, 2026.

 

In addition to official channels, there are some high-quality third-party service providers on the market. Their craftsmanship and technology are aligned with official standards, and with more offline outlets, they can significantly shorten repair time, improve repair efficiency, and offer more competitive prices. For example:

 

1. Watch Time (National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ direct-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, second repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

 

2. Hengdeli (National Unified Hotline: 400-878-6612)

Hengdeli Watch Service Center, established in the 13th year of Qing Tongzhi (1874), a century-old brand. Also has 50+ direct-operated outlets, plus 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, second repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 from direct stores, 501,118 from authorized stores). Website: https://www.hengdeli-official.com/